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SHIPPING INFO

ALSO SEE:

T&Cs

FAQ

PRIVACY

CONTACT

We attempt to process and ship all orders from our online store within 1-2 working days. If you are unhappy with an order, please see below information on how to make a return. 

UK SHIPPING


£5.95 Standard Royal Mail Shipping (3-5 Working Days)

All orders placed before 1pm GMT Monday-Friday (Excluding Public Holidays) will be dispatched on the same day, by Royal Mail Tracked Next Day Delivery.



INTERNATIONAL SHIPPING

£15.95 Royal Mail Shipping Tracked (3-5 working days)

All orders placed before 12pm GMT Monday-Friday (Excluding Public Holidays) will be dispatched the next day by Royal Mail Tracked Express Delivery.

OTHER SHIPPING INFORMATION

  • Should there be a delay or any issue with your delivery, please contact studio@matthew-needham.com and we will try our best to help resolve the problem.

  • If you are outside of the UK, you may be subject to import duties and taxes once a shipment reaches your country.

  • Additional customs clearance charges must be paid by you; MATTHEW NEEDHAM has no control over these charges and cannot send estimated costs beforehand. By purchasing an item, you agree to cover these costs.

  • International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.

  • Customs policies vary widely from country to country; contact your local customs office for more information.

LOOKING TO RETURN?
 

If you wish to return an item purchased online, please contact studio@matthew-needham.com  for a returns label. We do not offer free returns and cost of returning an item is your responsibility, but recommend you use a recorded delivery service and obtain proof of postage. Before returning any items to us, we do ask that they are in the same condition that you received them.

Please take responsibility to ensure that the items are returned safely and are not damaged in transit. Please include the original packaging and any extras included in your order also. Once we receive your return, we will process it as quickly as possible. Please note, your bank or credit card company may take up to 10 working days to credit your account with a refund.

 


CONTACT US 
 
For more information about orders, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at studio@matthew-needham.com or by mail using the details provided below: 
 
https://www.matthew-needham.com 
[Re: Privacy Compliance Officer]
MATTHEW NEEDHAM STUDIO LTD. 
4-17 Frederick Terrace, Haggerston, London, E8 4EW